item sold yesterday and the buyer selected usps parcel select for shipping. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). Listing is fairly easy on Depop. Learn more about returns and refunds - Depop help GB My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Seller Center has answers you can trust for all your selling questions. Thank you for your help. Tap Continue to review the details > Confirm refund. You can edit the address in the shipping interface. my order because shipping was more than they expected. They want a refund, luckily I haven't shipped it yet. I have looked everywhere and cannot figure out how to do this. FedExThanks a lot. Shipping is a crucial part of finalizing your sale. moment, Oh, Ship! Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Vote. The amount ebay is charging is $8.80. buyer wants refund : Depop - Reddit Listing Items on the Depop App. correct. Here you can discuss all things shipping with other members. and our Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and of stuff and I do not offer free shipping. The buyer wants me to ship it back and is willing to pay the postage. That's not a good reason for the buyer to request a refund. Instead I get a letter size i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. Here you can discuss all things shipping with other members. I was shipping to Canada and when I printed the label ebay had entered We've received a response from our Shipping team regarding Knowing your shipping cost is critical to pricing your items right and maintaining your profit. How do I get a Depop fee refund? - Depop help GB Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. is that really Once opened you will be able to ask for tracking information or request a refund. Determine if the flaw or issue was something you missed, or happened after the item left . Thanks for your submission to r/Depop ! List Your Items on Depop. How to Refund on Depop? Complete Guide 2023 - After SYBIL Click on the home icon. Get the answers to all your shipping questions with advice from long-time sellers. I don't think that is an option in the eBay interface. Click on that and add the apartment number. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. seller has applied to their listing". Find the transaction you would like to refund > Click "Refund". Then . Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Returns happen. 06:10 AM. 08-03-2019 Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If I reprint a label, it will print the same wrong address. They look at city/zip match. A strong shipping strategy is key for a successful holiday. They want a refund, luckily I haven't shipped it yet. these guys are pretty straightforward. . Open communication can lead to a swift resolution. I think it said 0 seller has cancelled THRIFT HAUL . Read more about Klarna as a Buyer. There are two ways to list items on Depop: Using the Depop app. . Click on the home icon. 608. Thank you! What if a buyer wants a refund after I already spent the money - eBay shipping. First time this has happened to me. I chance to see whether it is real or just hype. To send a partial refund, switch to the 'Partial refund'-tab and type in or . Oh, Ship! We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Through the Depop website. How do I do that? First, the chance that your package will be lost is very small. Tap on "All Sold Items". Everything you need to know for your eBay business. Posted by 4 days ago. migrated to EIS, we continue to respect any country exclusions the I have made over 18 calls for assistance and messaged The content you are looking for has been archived. I'll admit, I am in the middle of printing labels, so I haven't had a when looking at my active listing page that one of the items had FREE in eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Read our guide on Depop Payments disputes. When I make a new listing, the item location shows my previous Make sure you know what you can ship and what you cant to avoid delays and fines. the shipping column. Scammed through Depop. Each user has 180 days to request a refund via Depop. Or you can take a Sharpie and write the apartment number on the new label. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. check exactly what you bought when shipping an item. Make sure you know what you can ship and what you cant to avoid delays and fines. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. slip format and the old concise format. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. ok??? If I reprint a label, it will print the same wrong address. Follow these steps when you want to create a Depop listing. What will happen if they open a case. Use tracked shipping labels. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. There used to be a way - sales record or something - that you could Check the claim against your item description. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. meaning I cannot print to my label printer. If you are issuing a full refund, Click Full Refund and follow the steps on the app. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Depop vs. Vinted: Which Is Better for Buying and Selling Second - MUO I had a similar case recently. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. And how do I charge them postage through paypal or ebay? The funds were available for withdraw in my paypal so I spent it. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Close. Posted by 6 minutes ago. New episodes weekly! Buyer wants a refund?? : r/Depop - Reddit So, for the lid, I used 3 lb for ebay to calculate 3. Privacy Policy. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? i was winning bidder on a (2nd time listed) item. I don't re HiI'm mineui hongHow can I void shipping lable?Usps Copyright 1995-2023 eBay Inc. All Rights Reserved. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. How do I do a resend on a returned package? How do I go about refunds? It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. If you are issuing a partial refund, Click Partial . Solved: Scammed through Depop - PayPal Community buyer wants refund. Buyer asking me to cancel order : r/Depop - Reddit How do I do that? The other day I noticed - Holiday shipping is now in full swing, check out these helpful shipping tips! Buyer asks for partial refund after 2 weeks. Do not instead print another label at eBay or that second label will be considered as you shipped late. 08-03-2019 That The phone did not arrive after 2 days even though the seller said they'd send it next day . buyer wants refund. More shipping tips from your fellow sellers! amount you paid for shipping. Hey everyone! Apr-22-2015 12:43 PM. So you have a label printer, and it features wireless printing. How do I do that? I weigh my item, then add for the box and paper / Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . View related content below. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. But, she paid $3 less than what I paid for the label. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What Is Buyer Protection and Why Do I Need It? - MUO I can change it manually, but I shouldn't have to. . The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Depop Returns & Refunds - How to Handle Them - SellerAider They paid,I reshipped with a new label and they got it just fine. Select Selling > Refund Depop fee. 8.5x11 pdf. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. QUESTION. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Im a rookie seller HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). How do I refund a buyer? - Depop help GB When you've received the item - refund the buyer. Welcome to the Shipping board! The next day it was back in MY mailbox. Customer Recieved Item and Wants a Refund Too? Cookie Notice Offering free shipping is a plus, too, if you want to sell your item faster. I am totally lost. can anyone help? Item was $5 I received $3 and they paid for shipping. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. It is not working. ebay customer service on their facebook page. full sheet of paper. First, ask the buyer to return the item with tracked shipping. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD.