Incorrect billing and not fitting denture. I spoke to the office manager who was rude and condescending to me. Turns out my wife told me they couldn't complete the cleaning and had to do a second appointment for cleaning for the right side of her mouth. All other marks contained herein are the property of their respective owners. I would like the public to know this business is unreliable and do not do good work. All other marks contained herein are the property of their respective owners. As with most other Aspen dental obligations and promises, the refund hasn't been issued as of today, 10 days later. I received the new bottom denture. So no the original complaint was not resolved to my satisfaction as the Aspen Dental owner reached out to me at all. I myself went and called METLIFE and I was told aspen dental either needs to mail or fax the claim information to they so that net flier can process it.. no emails are allowed.. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, Everyone at the Utica Aspen Dental office is very friendly and nice. I called my insurance and had asked if they had received a claim from Aspen, and they had not. The tooth feels like it's in wrong. Wrong. When the procedure was over, the hygienist handed me a bag with an electric toothbrush and a so called special mouthwash to treat my gums. The lawsuit brought by 11 patients alleges that Aspen Dental owns and controls its 358 dental clinics in violation of laws in 22 states which allow only dentists to own a dental practice. I read that dozen's of people have had the same or similar issues. Our FAQS cover the most common questions we're asked, as well as some helpful tips. Class action lawsuit against aspen dental, I paid for comfilytes and got basic dentures, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Corporate chains like Aspen Dental count on dentists being fools, by not properly educating & treating their patients. took all of a few minutes to give me a snug fit. I have always been terrified of dentists, but not any, I am somewhat of a dental phobic, and Dr. Juan Kassab and his entire staff made me feel so comfortable and confident in their care. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, cl, Aspen Dental in Auburn, NY is open for all appointment types. Web Site Copyright 1995-2023 WGBH Educational Foundation. After talking to my insurance, they said that they never received a claim in June, and had never asked for xrays from Aspen. I had four appointments; the first one was a new patient evaluation, the second one was for a cleaning. I was told the office manager would call me back. This comment was posted by a verified customer. So my first appointment was scheduled down at your location at Madison on East Washington, I took 2 hrs off work and drove 1 hr to this location to only be told they couldn't pull my tooth because they couldn't call insurance co. to verify my insurance. she is located in your va. beach office at hilltop. XXX-XXX-XXXX. maybe a break in price for putting my teeth back in or free. They said they submitted my x-rays to them, but I didn't have any x-rays done when I went to Aspen, so who's x-rays did they send. I do have the phone conversation recorded agreeing he would refund me the money and that we both agreed to part ways, ******* told me he would call me back in 45minutes to process the refund. This commercial campaign betrays more money than brains by its creators and those who signed-off on it. Desired outcome: The first one that was made literally fell out of my mouth. This will surely increase the credibility of your complaint. Exemplary patient care, outstanding aesthetic results, co, Dr. Nicole Grassi's passion for dentistry comes from all the time she spent visiting the orthodontist as a kid. RefundRegards,*********************. I allowed Aspen dental to talk me into getting the other things, but never again. . Aspen Dental said Friday that the accusations that were made in yesterdays filing are entirely without merit. The company is owned by a private-equity firm, Leonard Green & Partners, and markets to patients who often cannot afford to go to a dentist. April 18, 2023 The dentist is so nice. In October 2021, I get a **** from a collection agency saying I owe $95 to Aspen Dental. On February 14, 2020, I came in to get a check up. I would like to get my permanent ones put in and hope they wont keep falling out the cost for this was $5,524.40. Third Party Financing and Credit Cards. This is how things have gotten so bad, and there is no relief for working dentists under capitalism. When we had our issues, after months of poor excuses, I filed with the BBB, our State Attorney General, and our insurance company, who also had any conversations on record. December 29, 2021, Aspen Dental area manager *********************** told me over the phone that he would refund me $727.20 for August 18, 2021, a bad filling job Aspen Dental did. I went to Aspen Dental to get 2 Crowns and 1 Cavity I was told she was with a patient. Beware. They are very rough on my mouth and I have had two failed root canal Hi, If patients are unhappy, they have three months to return the dentures and request a full. I needed a denture repair. I would like a telephone number for corporate customer complaints. Video instructions and help with filling out and completing Aspen Dental New Patient Forms. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. They need to give me the $727.20 refund that was agreed to on Dec 29, 2021 as their is nothing left to talk about, just give me the refund plain and simple. Denture(s) must be returned within 90 days after refund request date. I tried to straighten this out without success. So, I am not whole.They benefited from the work. As a consumer I really dont need to see this, and I was only made aware when I read ADA News lame response to all this [2]. The 1st time I put the dentures in they provided, my face swole up. We are committed to providing quality. Its really difficult to watch this next video, but I did it once out of professional obligation. Please advise to: Submit a complaint and get your issue resolved. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients,, From Business: Aspen Dental in New Hartford, NY is open for all appointment types. I had two insurances which were both billed then the balance I paid $1100 cash and the balace was financed thru Care Credit. I was not told that I had to pay for those items out of pocket. Click Supplemental at the upper right. My name is wayne, I wrote the above article. new crown different office. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am writing to you in hopes of resolving the absolutely absurd teeth cleaning bill that your office charged me for. This crown had a hole in if from the lab thus requiring another scan. Thats what happened to the profession of dentistry. I went to Aspen Dental in *************, ***** in March 2021. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We would have to do the other procedures a little at a time as we could afford it. So I went back in over Christmas Break to get them to adjust it. From Business: When you visit our dental office, your smile is our top priority. Needless to say, the claim was submitted to my insurance company that day, and I'm still waiting on my husband's bill to be submitted, which is under my name. This tactic of evade and avoid has become a pattern with Aspen Dental. One last professional comment on this ill-conceived marketing campaign, is to notice how none of their commercials are set in an actual (or even simulated) Aspen Dental office. Please email me an updated invoice with a zero balance. My professional advice to Aspen Dental: Close half your offices, before the next economic crash makes you close them all. **** paid their portion ($164.80) and I paid my portion ($41.20). Attention: Samantha Fikes My appointment date was 12/19/2023 and I just got a bill for 161.00 I paid 60% at the time I made the apportionment and 40% after I got the services done. Please be advised that I Stacy s Kitchen on 4/25/2023 called and cancelled my account with you. Try getting them to understand your side. I had to wait 3 weeks between them because they couldn't fit me in after 3:30 for several weeks. Please send me an invoice or ledger showing that I have a zero balance. to tighten the loose partial that occured while I was in the dentist's office! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I am trying to trust other people, but cant. ****** told me she would send the information to the office manager. Desired outcome: Now they have sent $663 into collections, This debit is not legitimate! Its about listening to the patient and meeting their most-pressing needs first. FRONTLINE examines how the Talibans ban on women working at NGOs has affected the distribution of aid amid several humanitarian crises, how it impacts Afghan women-led households and how it could influence international fundraising. I have document stating 3-5 days. How do they figure I owe this money when I never agreed to any additional appointments or charges. Get Form. She said she would look into it. So I let them do it, and paid cash for my part, the insurance company is Aetna. I go back to the office, they are close for the day. After accepting the denture, I left and tried to eat. BBB is here to help. Business Response /* (1000, 5 . I left and waited, hoping it was fixed. This case is still being worked. Drop in today. Work done went bad in less than a year. This all happened in June of 2009. But how can the ADA be critical, when Aspen Dental pays to advertise with them? That was the ONLY way we got resolution. So 1 more was put on I headed home got 2 miles from the Aspen dentist office, it came apart, so I go back to dentist office, they put another one in, I head back home again, and this one they put in came out. On Fri Sept 30, I got a call at 7:34a stating they needed to resched due to oral surgeon and no rooms avail. As part of our Smile Wide Smile Safe Promise, we are taking proactive steps so that patients, care teams and communities have a safe, clea, Aspen Dental in Syracuse, NY is open for all appointment types. These are trained sharks on the other end, giving unhappy patients the run-around, along with every other dirty trick in their corporate playbook. If you could look into the above matter re charges, I would appreciate it and your follow-up as well. My insurance paid all but approx. I am also going to pass on your concerns to the team, These people include patients, staff, vendors, and even loved ones. From Business: Aspen Dental in Syracuse, NY is open for all appointment types. When a provider is locked into private practice, especially as a sole practitioner (as I was), doctors dont know whats going on in other offices, much less across the industry. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. I guess they don't care about patients as much as they say, since they didn't want to help resolve the issue by letting me in at my scheduled time. Create this form in 5 minutes or less. Read our FAQs Speak to your local office As controversy erupts around Clarence and Ginni Thomas, FRONTLINE tells the inside story of their path to power. Aspen kept sending me a bill foe $212.00 but when I called in they would tell me not to worry that the insurance would cover it. I am requesting my full refund for unused serviced, I went to spend dental in Abingdon md for a free exam the work invoice came up to $1600 I supplied my dental insurance with net life back on 10/15/21.. the 2nd week of December 15 2021 I received a phone 8am asking to give my social security number because Tamara couldn't process with my insurance without it. Everything is new and digital. She started going there and said they did a really good job and so I started, WOW, What a terrific dentist. This is the SECOND time we've had a problem with them. I now get a bill for $343.25 when the original treatment was supposed to be $1037.00 and charged to my care credit account. Well guide you through the process. The rep confirmed that I owed about $40 which is what I paid. About the Business Aspen Dental in Williston,VT offers a wide range of dental services like denture, gum diseases, root canal, crowns and bridges offered by skilled doctors and best lab technicians .To see a dentist near you book online or call during Monday - Friday 6:30am -11:00pm, Saturday 7:00am - 9:00pm, or Su Location & Hours I dont have a crown in back tooth. I will not pay the $95 over charge, its not my responsibility. 600.00 which was set up on a payment plan. As I stated, this is the second time this has happened. I dread going to get it fixed. really. maybe a break in price for putting my teeth back in or free. . I had caps/crowns or whatever they are called on all my top teeth. you don't want or need an employee like this in your organization. Aspen dental is very cunning and dishonest. if there were any other issueshuh? I I visited Aspen Dental in Madison Alabama I began to get work done we found that I had one tooth that had been giving me issues the doctor went in to fix it I called back a week or two later complaining about the same area he sent me to get X-rays done they told me I had a sinus issue since I've come back I have had the same tooth worked on over five On Monday 4/24/2023 I had an appointment to see the doctor After 20 min of x-ray and the 360 x-ray was done the tech took my blood pressure and stated the doctor would not see me because my pressure was to high I tried to explain that it was high because I was in alot of pain and while doing the x-rays the tech kept hitting the bad tooth so I left I would Last Jan 3, 2023 my permanent dental implant/denture was finally installed. It offends real dentists, along with their staff & patients everywhere. So why are they allowed to own dentists & dental offices? The staff is wonderful and friendly, and both Dr. Konys, WOW, What a terrific dentist. Also, despite my objections; I was told that a root canal was need so they could better fit the new crown. I called my insurance *************** and they told me to file a claim about my $290. BBB Business Profiles may not be reproduced for sales or promotional purposes. Aspen Dental settled, paying $175,000 in restitution without admitting wrongdoing. she told me that my insurance co. was the problem. The dentist is so nice. In Feb 08, I went to Aspen Dental for dentures, I paid my share of what they said was owed, and the rest they would bill the insurance for. The dentist has to produce to satisfy all these people, otherwise it falls off the rails. I asked about pill form antibiotics and was told "No, Absolutely Not!!! I want this written off so not on my credit report and my Aspen Dental bill maked Paid In Full, as it truly is! The insurance representative said that they paid claims filed by Aspen twice for the exam/X-rays and then for the filling to repair the tooth. Well, $7, 000 later I have an ill-fitting upper denture. Our staff understands the importance of educating, From Business: Our mission is to provide state of the art dental care to our patients with excellence, compassion and integrity. Explore our FAQs There are a number of questions you may have about Aspen Dental offices, services, dental care, and costs. I've had many, My four year old grandson had his procedure done today February 8, 2017 under general anesthesia. As a matter of policy, BBB does not endorse any product, service or business. Well Aetna said they dont cover the root planning, scaling and antibiotic on the same day. All claims for refunds get kicked to corporate, in Syracuse, NY. The' 'dentist' got really mad, told me there was nothing wrong with it. Aspen Dental in Cicero, NY is open for all appointment types. I am checking with you again because I have very little (if any) confidence in the Mt. My next (unnessary) appt. ComplaintsBoard.com is a leading complaint resolution website on the Internet. After calling my insurance, they did not have a proper claim and the claim got denied. You must own it, good or bad, because people are going to hold you accountable. The dentists at Aspen Dental are mostly kids just out of school, with massive student loan debt. I got a **** 3 weeks later. And that I should receive the refund within 2 weeks. After my procedure I claimed bankruptcy Chapter 13 and if this was open debt it would have been on there. I understand $600 dentures weren't of the best quality and I had lost all my bone mass at the bottom. When I call to make appts. As much as they say they want you to have a healthy mouth, it was very much not evident today as my only options were to wait 2 or more hours because they were short staffed and didn't want to admit that they changed my appt without confirming it with me or to get rescheduled but of course they cant get me in until a week and a half because they are short staffed. They carefully measured my, I am trying to trust other people, but cant. Visit Stone Dentistry & Dentures in cicero. I finally told the lady that if I received another call she would hear from my attorney. Only the most-profitable dentists, in the best locations, with the best skills, teams & equipment can stay above this fray. **** representative stated that its not the patients responsibility to pay the excess ($95) because your dental office is in network and that amount needs to be written off by your office. They should have at least tried to get me in but they didn't want to. See reviews, photos, directions, phone numbers and more for Aspen Dental Refund Processing locations in Baldwinsville, NY. They could NOT do it because my gum did not "heal correctly". Their mission is corporate, which is to collect the money and limit refunds as much as possible. The first appointment was supposed to be a deep cleaning and the second was supposed to be a filling. I was early for the appointment but she was delayed by other patients thus my care felt rushed and careless. Long story short, after a few weeks the work I paid for was done and I was fairly satisfied. This lack of perspective is a weakness throughout the profession. Patients should contact their dental office directly for all Three Ways to Request a Refund Contact your Aspen Dental office Every appt. After carefully comparing the bill to the printout that I paid, I was able to find the problem. Their singular commitment is to do whats right for their patients.. But, I have not. Our practices are committed to treating patients with the compassion and respect they deserve. **************************** that I would receive a full refund of $4312 if I did not continue services with Aspen Dental. Notice, I said served in Lake County, because thats what we did. Aspen Dental area manager ********************* agreed to refund me $7272.20 on December 29, 2021, on the phone and I recorded the conversation of the verbal agreement. A week later once the permanent crown had arrived; another technician had difficulty sealing the crown to ensure a comfortable bite alignment. It wasn't. I truly cant believe this company. I can not finished treatment with Aspen Dental because they dropped me as a client. Services charged, not rendered, insurance/billing fraud, dental malpractice. I have received a bill in the amount of $172.40, from Aspen Dental (Mt. file this complaint and put in her permanent employee folder or site. **************** was not present at this time so another dentist (**********) attempted; however I immediately declined any further treatment once he dropped the crown on the floor when attempting placement. This what happens to me shouldnt have happen if peoples in office knew what they was doing. At this point I no longer wish to even receive care from Aspen Dental. MISSION: ? I had paid for fillings in the past so I knew it was the correct amount. Wrong. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Total I am requesting for refund is 525 since overcharged for office visits and not receiving the crown. $598. Desired outcome: She is an angel., A modern and relaxing atmosphere. ), My front tooth is coming out what is the cheapest way to fix, Do Not Sell or Share My Personal Information. It was very painful. Exemplary patient, From Business: Dental Billing Service & Accounts Receivable Management with accuracy, expertise, efficiency, & resultsyou get paid FAST. Customer Reviews are not used in the calculation of BBB Rating. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I went in as scheduled in February for implant. So I had to leave the dental chair to go to the front desk and make an appt. Pay real dentists what theyre worth, and let them run their offices. I am now curious to know if that appt. The patient may have been lied to, in order to placate them in hopes the patient will just go away. A modern and relaxing atmosphere. I have never had such a wonderful experience in a dental office. Cost to get your teeth cleaned? Colleen Kluck 17153407541 , Excellent!! I am uploading a copy of the the email stating I will get my refund of $4312. IT was supposed to be two appointments for which they charged me $1037.00 Per our conversation with the **** insurance representative, please remove the $95 charge from my account. It wasnt about gouging patients with huge treatment plans to enrich myself personally. Jan 27, 2013 7:21 pm EST. The real crown fell out 2 times. When it came back it was then loose in my mouth. Find 1160 listings related to Aspen Dental Refund Processing in Baldwinsville on YP.com. I talked to billing, and showed them the error. I used care credit after getting approved for credit line increase. The company has a commercial stating a money back guarantee. Dental malpractice cases are relatively rare, attorneys say, because they are expensive to pursue and. They said my appt was at 3:00. The temporary crown fell out on the first day. I was treated at the ER.