SSENSE were brilliant to order from, great selection of brands and items with free delivery (if spending 200+) which also arrived in 3 days! They have a very particular eye when it comes to their casting and lighting and styling, she said. They know they have style.. Description. Ssense SSENSE is an international online retailer that aims to offer high quality, designer fashion for both men and women from more than 200 different well known and well respected brand names. I have been a loyal Ssense customer for over a year now. InternationalWe ship to over 40 countries with duties and taxes included. In most cases orders are placed on hold when we are unable to confirm whether the artwork has reached the customer, and the estimated time of arrival (ETA) set by the artist has passed. Below we're giving some methods that can be used while contacting them: Toll Free +1 877 637 6002. I believe part of the issue may be around COVID lockdowns /protocols = short staffed and limited work hours. Ssenses product photos may be the brands most distinctive calling cards. SSENSE: Saint-Laurent: Order Fulfillment Agent (Customer Experience) - Mandarin/English: SSENSE: Montreal: Order Fulfillment Agent (Customer Experience) - English/French: SSENSE: Montreal: Associate Talent Acquisition Partner: SSENSE: Montreal: SSENSE Montral - Spcialiste de l'inventaire: SSENSE: Montreal: Coordonnateur de marchandise . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Wait 15 minutes and attempt again. Yet they also said that its an environment where left-brained and right-brained thinking operate in relative harmony. For a limited time, eligible customers in the United States will have the option of paying with PayPal Credit (click, to view the Pay Pal Credit terms and conditions), to view the Klarna terms and conditions and, For a limited time, eligible customers paying in GBP and EUR can also pay with Klarna (click, and select the country applicable to view the Klarna terms and conditions and proceed the same, All personal information shared with SSENSE when placing an order is handled in accordance to our privacy policy available. Ssense There have been a few public missteps by the company. Creating an account provides you with the ability to: All orders are subject to acceptance and availability. If your order is cancelled for any reasons, including if we cannot accept your order, then any payment you made for ordered goods will be refunded and there will be no contract between you and SSENSE. Pharrell Williams photographed for an interview about Humanrace, his skin care line, which appeared on the Ssense site. To treat a liquid spill, pat the area with a clean cloth and then apply a layer of cornmeal or talcum powder on the stain. To verify an order's status: Log in to your SSENSE account Click on the Order History tab on the left-hand side Under Status, the order will be marked as either Received, In Process or Shipped Please note: the status of your order will be updated throughout your order's progress. Mr. Hu was brought on to oversee the companys rebranding, including a redesign of the website, which today attracts 100 million page views per month, according to the company. order. And hes able to make very bold decisions because he requires data and actual intel to prove his hunches.. With two of luxury's biggest jobs vacant, designers and show-goers alike were coiled in . A 'Processing' status means that your order has not yet been shipped. Always, SSENSE is pushing the limits of modern styles in their chase for excellence and innovation. Here are the definitions of each stage: Its corporate headquarters are in Montreals sleepy garment district, far from the major fashion capitals of the world. Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Some former employees have also said wages at the company are low, compared with peers in the industry. They haven't responded to my emails, and when I called I was told to expect an authorization code by email on Monday but still have not received one. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction. To find out more and learn how to opt out, please visit our Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue. Its a coveted demographic expected to represent more than 70 percent of all consumers of personal luxury goods by 2025, according to recent figures released by Bain & Company. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Product-specific measurements (i.e., sleeve length, pant leg width etc.). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In order to ensure youre seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country at the bottom of any page. If you have received your order confirmation and have any concerns, please contact. Top SSENSE promo code and offers. Alternatively, you can contact our. Here is the list of the built-in order statuses that can be applied to orders. Mr. Atallahs willingness to experiment with hiring people who lack fashion experience has reportedly led to high turnover among its management team. If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). It may not display this or other websites correctly. Here are the definitions of each stage: Knowing the whereabouts of your package, its expected delivery date, and, Click-and-Ship is one of many services the United States Postal Service (USPS) provides to assist customers with their shipping requirements. In this post, UPS is one of the most popular and reliable shipping companies in the world, but one question that many customers have is: what is the estimated, UPS My Choice is a free service offered by UPS that allows you to take control of your deliveries. Customers can use this tool to, When it comes to shipping and delivery, staying informed about the whereabouts of your package and estimated delivery time is crucial. Under Status, the order will be marked as either Received, In Process or Shipped. And we havent slowed down since., Firas, also on that call, recalled that despite being the chief financial officer at the time, he was also responsible for packing and shipping products. Do not clean suede with water alone as it will affect both the color and texture of the leather. 3. From this point on, you will be able to see your packages progress as it makes its way to you. Size of the garment worn by the model, alongside their specific measurements. Returns are subject to our Return Policy. If you do not wish to create an SSENSE account, you can contact our Customer Care team for assistance in modifying the order. Since SSENSE is a Montreal-based company, Canadian orders will not be subjected to any duties upon delivery, as the shipment is not traversing any borders. What a nightmare. Does UPS Deliver on Saturdays? Patent leather is a coated leather with a glossy varnished surface. Our phone lines are open from Monday to Friday, 9AM to 5PM EST. SSENSE has a consumer rating of 3.29 starsfrom 1,063 reviews indicating that most customers are generally satisfied with their purchases. Style, yes. It surely is a battle . I actually have had nothing but good experiences with SSENSE CS, but obviously YMMV. Modifying or cancelling an order is always possible with an SSENSE account so long as it has not yet been packed or shipped, or as otherwise permitted by applicable consumer protection laws. Shop this season's newest mix of established and emerging designer brands across womenswear, menswear . This is a remote role, employees are welcome to work near any of our principal location hubs: Toronto, Montreal, Vancouver and Texas. For a limited time, eligible customers paying in GBP and EUR can also pay with Klarna (click here and select the country applicable to view the Klarna terms and conditions and proceed the same here to view the Klarnas FAQ). Cookie Notice We toggle., Mr. Atallah put it more directly: I look at data day in and day out. SSENSE (pronounced [es-u Alipay is accepted, except for customers shopping from Australia, Canada, Hong Kong and Japan. Once an order has been placed, the funds allocated for that purchase will be temporarily on hold -- this is the standard pre-authorization period. Some people have been waiting for items to ship since Black Friday! Privacy Policy I only found out about this the other day - I just bought a Balenciaga belt from them and now I'm questioning why the tag wasnt attached to the belt itself but rather just included in the box. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. order tracking number can be found in the order confirmation email or by logging in to the From this point on, you will be able to see your packages progress as it makes its way to you. Ssense quickly published an apology for the distress it had caused, and Mr. Atallah issued a measured mea culpa in an interview with Business of Fashion at that time: I didnt realize the intensity of the relationships being formed on the platform, he said. It didnt exactly surprise us, Mr. Atallah said recently at Ssenses mammoth five-story retail store in the touristy Old Port neighborhood of Montreal. With such a wide range of international brands and designers, sizing variations are bound to occur. Once your order has been placed, we will confirm receipt of your order by sending acknowledgment to the e-mail address provided at checkout. on your behalf: (i) an administrative entry under section 321 of the Tariff Act of 1930, if eligible (see below); (ii) an informal entry pursuant to section 143.21 of the Customs Regulations, if eligible; or (iii)the formal entry for any order that is over $2,500, or otherwise requires formal entry. The best thing to do when you receive an email saying your item is on hold is to wait a couple days and if your status doesn't change you can email us to follow up. Orders. Rami Atallah, the chief executive of the e-commerce platform Ssense, at its Montreal store. Transaction cannot be processed, contact Customer Care. Merchandise must be returned in its original packaging, and in unworn, saleable condition. You can also enjoy other discounts such as free shipping. Sorry we couldn't be helpful. That was in addition to handling customer service, warehouse picking and packing, he said of his workload during the companys early first years. His favorite creative voices tend to be those with meticulously defined approaches: He cited Rei Kawakubo, Stanley Kubrick, Wes Anderson and Steve Jobs. Did you find it helpful? To verify an order's status: Log in to your SSENSE account; Click on the Order History tab on the left-hand side; Under Status, the order will be marked as either Received, In Process or Shipped; Please note: the status of your order will be updated throughout your order's progress. Enter the Ssense tracking number below to track and trace your order. Materials made from natural sources require special care and attention to preserve their quality. Indicated below are general care instructions according to fabric. To find out more and learn how to opt out, please visit our Please call us for immediate answers to questions regarding orders and shipping. The SSENSE internal security systems are thorough, secure and rigorous, ensuring that all information shared is protected and explicitly confidential. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). Learn more. You have successfully placed an order and it will be processed soon. SSENSE Promo Codes can help you save $23.54 on average. The number was within the range of what we had in mind, but we dont see it as the destination for us.. How do I check the status of my Ssense order, package, and shipping details online? By placing an order on hold this ensures that orders are not paid out before they are delivered, and the 14 day return policy time-frame has lapsed. 0 Hypes. It is, of course, nice to hear compliments., https://www.nytimes.com/2021/11/23/style/the-sensibility-of-ssense.html. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. Tag your most animal-loving friend. Our chat agents are available 24 hours a day, 7 days a week. As a subscriber, you have 10 gift articles to give each month. You can also contact us by email at customercare@ssense.com or by chat. and our Even more, Ssense is the rare retailer perceived as a brand all on its own, a result of Mr. Atallahs desire to make his company a cultural protagonist. It has invested heavily in an editorial platform, overseen by Joerg Koch, the founder of the German fashion magazine 032c, which expanded into a twice-a-year print magazine in 2019. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. I personally haven't had any issues.but the comments on every single one of their IG posts from upset customers says otherwise. *Our shipping dept wants to send all the product out at once and will hold it until they can (*promotional items) 3. If they still refuse to issue a refund, then go ahead with the chargeback. Are you wondering if UPS delivers on Saturdays? You can tell what the clothes are going to look like on a person, she said. Privacy Policy. From there you can choose from the 'Modify' menu to submit a request for your pending orders. Last checked. SSENSE contact info: Phone number: (305) 695-9380 Website: www.ssense.com What does SSENSE do? if you do not have an SSENSE account and would like to make changes to an existing order. Just enter the tracking number and check the order status details and delivery status information. Consumers satisfied with SSENSE most frequently mention fast delivery, perfect condition and free shipping.SSENSE ranks 3rdamong Designer Clothessites. To find out more, please visit our Privacy Policy. Ssense is still privately held by Mr. Atallah and his brothers, so little financial information about the company has been shared publicly. Thats what feeds the intuition. Code. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. Iron on low setting. Please call us for immediate answers to questions regarding orders and shipping. if you do not have an SSENSE account and would like to make changes to your existing order. Updated To verify an order's status: Log in to your SSENSE account. JavaScript is disabled. Machine wash in cold water, normal wash cycle. The item is on hold because we do not have all the items to complete the order. Im pretty sure the customers there hated me.. An image from a feature on the site called Intense Feelings, with styling based on the ceramic work of the artist Sharif Farrag. The order confirmation acts as an invoice and includes your order number and all relevant details. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). SSENSE is a luxury fashion platform that offers a curated selection of men's and women's apparel from over 500 emerging and established designer brands. The Convenient Way to Ship Packages. I know how to retouch product too.. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.. Powered by TrackingMore Their service is just..not good. Australia customers - Enjoy free delivery on all orders over $450. When payments are on hold, the money sits in your account but is unable to be accessed for up to 21 days. Though Mr. Atallah was an under-14 tennis champion in Syria, whose first ambition was to play at Roland-Garros, his future may have been set when his tennis coach first explained the internet to him. While this is not an official charge, it is a step towards ensuring there are sufficient funds in the account to successfully complete the transaction. How can I contact FedEx customer service? Anyone can read what you share. Until such point, you can contact us and cancel your order, with any payment you made for ordered goods refunded, but following acceptance you can only cancel your order in accordance with your rights of cancellation as set out in our Return Policy. . You can also contact the customer care relations department to inquire about the status of your Find below other similar stores for which you can check the status of your order. Buffed leather is leather from which the top layer of grain has been removed to achieve a soft and clean surface. Modify an order even after it was placed. Common reasons that your package might be on HOLD include: 1. SSENSE does not process direct exchanges. Cancelling an order will result in the immediate voiding of the transaction. In 2018, it bought Polyvore, a fashion mood board app, once worth a reported $200 million, and promptly shut it down. Modifying or cancelling an order is always possible so long as it has not yet been packed or shipped. You can also contact us by email at customercare@ssense.com or by chat. The And as part of the collaboration, Burberry invited Ssense to add its neoteric polish to its SoHo retail space. Rami has a very clear-cut vision for how things should be, he said. What is Click-and-Ship USPS? I ordered a pair of Replica GATS during the sale for 60% off, order went through but has now been put on hold as the item is missing in the warehouse.