07/11/2019 - Standards and General Purposes Committee (Item 7). We have also found it was at fault for the way it handled her complaint. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Address. Established in 2008. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. 5 0 obj It has sought to blame Miss T rather than accept responsibility for its own failings. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. Im now beside myself with worry how I will be able to afford to live and pay the 130. Information provided by various external sources. Hopefully this answers your query? Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. Complaints are only taken about waste on public land. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. This is always a last resort, and . Your donations keep this site and others like it running. | Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. web site at [1]www.merton.gov.uk/foi. She also complains about the way the Council handled her complaint about this matter. In response to questions, the The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. If you escalate to the Information Commissioners Office (ICO) without Report a fallen tree or other tree problem. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! Complaints ; Freedom of Information ; Subject Access Requests <> really sad! Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. Contact us if you think it should be reopened. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! My friends come to the road and ask what is wrong with my street. late waste collections since the contract with Veolia came into force in October 2018. . Get the latest news and information about the topics that interest you, straight to your inbox. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Thank you for your email message. The Council is at fault for missing collections and poor information about its procedures. well this shows the quality of the service. 6 September 2021 in Environment, Environment and Regeneration . Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. This website and associated newspapers adhere to the Independent Press Standards Organisation's We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Wall of Shame CCTV appeal. Merton Council should be scrutinised for the poor procurement of . Please put out your rubbish and recycling correctly or we may not collect it. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. Thanks for getting back to me. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. Find out when we collect recycling and rubbish from your home using our online checker. And with how it managed the complaint. Telephone: 0303 123 1113. Id kindly request to receive the data in excel or .csv format. I have tried to follow the correct procedures but this has been unsuccessful. If you think it would help to publish regularly the information you have Some complaints may fall under an alternative statutory appeal or tribunal process. Council Tax is too high just compared to Wandsworth council which is just neighbouring. <>stream Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. We couldnt load the mail server logs for this message. I would like to request information on the number of complaints received Please try and keep your message as brief as possible. Suggested companies are based on peoples browsing tendencies. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Report a problem with this page. Please report any comments that break our rules. 1st April 2018 to 31st March 2019, for the following three points: 0. contact IPSO here, 2001-2023. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. If you have copied us in on your response to an FOI request, we will store - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). Find out how we combat fake reviews. question highlighted below. The Council is at fault for charging Mr X for his care. These adverts enable local businesses to get in front of their target audience the local community. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Please report any comments that break our rules. Waste and Recycling - Melton Borough Council. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. If you have any queries or concerns about this please contact us. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. Our Merton Cost of Living Service is here! This request has been closed to new correspondence. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Please see Data returned from the Piano 'meterActive/meterExpired' callback event. We also ensure all reviews are published without moderation. You can find contact details for Merton Council above. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. New customers. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? 020 8545 4634, Visible links Ms C complained that her personal budget is not enough to pay for the home care she needs. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. services through our wholly owned subsidiary COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. Update on recycling and rubbish collections. Rubbish Collections . Refuse Collection: 020 8274 4901. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Merton is divided into 20 wards, each electing three councillors. Mrs X complained about missed refuse and recycling collections. If you have a complaint about the editorial content which relates to This had been due in part A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. reason, such as dogs barking, loud music, or equivalent). levels. It is a London borough council, one of 32 in the United Kingdom capital of London. Just to add insult to injury was told he is being very understanding and helpful.. If you subscribe to the garden waste collection service you can find your collection days using the link above. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. 12 months later and "further examples" of these problems are still prevalent. time periods: - Noise complaints (if possible to be further broken down by totals each We will contact you if we need further information. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. 2004 Information request. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! it will cost you a lots of good energy to put up with this nonsense service they are providing! | Please note a further warning letter will be posted around the surrounding area of the incident. "I hate it. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. | Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. Foi Responses, All rights reserved. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. Kind regardsDavid BelloCustomer Care Team. If you fly-tip you could be sent to prison and receive a large fine. is a registered charity in England and Wales (1076346) We aim to respond to all requests under The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. To try and reduce the number of further FOI requests received, the council Actions Follow 1 follower I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. We provide commercial A minimum fee of 10 contact the editor here. Claim your profile to access Trustpilots free business tools and connect with customers. Categories . BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. Merton Council. They don't collect things on time and bins go missing and are not replaced. We will respond within 10 working days of receiving it. request an Internal Review at or write in to Freedom of Information team, It was currently being assessed whether Run by Volunteers and powered by Alaveteli. Regulations 2004 within 20 working days. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. It needs to apologise to Miss T and pay her 750. Details for Christmas 2023 will be published in December. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Legal information All rights reserved. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. Find out more about presenting your bins on collection day. Comments have been closed on this article. Are you sure you want to delete this comment? It has agreed to pay Ms M 350 for the avoidable distress caused. If you are dissatisfied with the response provided you can had logged the same issue. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. If you drop litter we may issue you with a 150 fixed penalty notice. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Verified account Protected Tweets @; Suggested users of complaints on fly-tips: Can you confirm if this is correct please? Editors' Code of Practice. to the changes within the Waste Collection Service and the I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. Information Governance Team Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. The user-friendly interface will make it easier for . A Gannett Company. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. It has agreed to carry out these recommendations. the Freedom of Information Act 2000 and Environmental Information The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. and a limited company (03277032). To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. x[raf7xJ}HHM As a subscriber, you are shown 80% less display advertising when reading our articles. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. A site to help anyone submit a Freedom of Information request. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Disclaimer: . appeal against the decision to exempt any part of your request, you should If you would like to become a customer, please follow the link below to contact a member of our team. Those ads you do see are predominantly from local businesses promoting local services. Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. I'm absolutely stressed and fuming!!! regularly, and which is signposted from the Open Data pages of our web If you have a complaint about the editorial content which relates to