In the drop down menu select Mobile app for using the Microsoft Authenticator app: After selecting next, the Configure mobile app . No need to wait for texts or calls. Log into themyLSU Portal. At this point, you could potentially be blocked from proceeding by one of the following conditions: If you dont have enough authentication methods on your account to get a strong authentication token, you can'tadd an account. Set up security info to use text messaging (SMS). If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. This also prevents the QR code sign-in flow from being shown. Reset your password if you've lost or forgotten it, from thePassword reset portalor follow the steps in theReset your work or school passwordarticle. A pop-up window will appear. If you need assistance or more information about this step, please see Office365: Logging in with Multi-Factor Authentication (MFA). Security questions:Answer some security questions created by your administrator for your organization. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. This may mean setting up the app on multiple devices or having a backup phone number you can use to re-register the app if you replace your phone. Enter your MyLSU email address and provide a brief description of the account ( LSUMail ), then click " Next " in the upper right corner of the screen. After you've set this up the first time, you can return to theSecurity infopage to add, update, or delete your security information. After doing so, click Next. If you don't have it installed there is a link provided to download it. Those black and white boxes appeared and integrated seamlessly into our lives. Scan the code with the Microsoft Authenticator app QR code reader. Louisiana State University 1 You don't need the QR code you only need the Secret Code, do you have access to that, what exactly was generated when you created the authenticator? Password reset authentication only. If you lose your key chain, are you able to get back into your house? For step-by-step instructions about how to verify your identity with a phone number, seeSet up security info to use phone calls. - Try configuring MFA through an incognito/private window. Phone sign-in. This should only take a minute or so. In these cases, contact the administrator for your work or school account to use this authentication method. If you're prompted to set this up immediately after you sign in to your work or school account, see the detailed steps in theSet up your security info from the sign-in page promptarticle. ManyappsallowyoutoauthenticatebyenteringacodeonanotherdevicesuchasaPC. Accounts which are available to you will display in the drop-down list. Code generation. For devices running iOS, you can also back up your account credentials and related app settings, such as the order of your accounts, to the cloud. This is a multi-step solution: This advice is found on the following Microsoft Support page down the page a bit: https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5, It is helpful to be able to approve any required logons to the system that you need to verify on the new device using the Authenticator account approval on your old device. Yeah I changed phones, and I couldnt reset my authenticator app because I had to use the authenticator app to set up the Authenticator app, This is the only solution that helped. Note:The first time yousetup the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). On your Android device, go to Google Play todownload and install the Authenticator app. finaly i found this solution. On theStart by getting the apppage, selectDownload nowto download and install the Microsoft Authenticator app on your mobile device, and then selectNext. As the Microsoft 365 administrator, you can enable your users to sign in to Outlook for Android or iOS app on their mobile devices without having to enter their username and password. Accounts & IDs: (1) MyLSU Account ID, (2)Mainframe ID This option is only available for password reset and not for two-step verification. Select (+) in the upper right corner. Click through all the steps to pick the Microsoft Authenticator and your verification method (I pick NOTIFY) until you get to the following pop-up dialog: Image is no longer available. Now how do we make sure Microsoft adds this important piece of info to the feedback the authenticator app gives? Open the authenticator app on your mobile device, selectEdit accounts, and then delete your work or school account from the authenticator app. Created on March 25, 2020 Authenticator requires QR code. On theSecurity infopage, select theDeletelink next to the Authenticator app. You can manage the passwords for ALL of your LSU accounts in one place with the myLSU Portal. Authenticator works with any account that uses two-factor verification and supports the time-based one-time password (TOTP) standards. You might also receive messages that block registration of the Authenticator app because your admin has Conditional Access policies set up. To install the Authenticator app on an Android device, scan the QR code below or open the download pagefrom your mobile device. Thank you so much!! 3. Sign in to your work or school account and then go to yourMy Account portal. Select the Account that you want to Reset the Password on. If you would rather use SMS messages sent to your phone instead, select I want to set up a different method. --please don't forget to upvote and Accept as answer if the reply is helpful--. Change Your MyLSU Account Password Change Your Mainframe Password. Please see "More Help" section at the bottom, or contact the, Now you are ready to access applications utilizing Microsoft authentication and protected by MFA. Sign in to Microsoft 365 with multi-factor authentication, Fix common problems with multi-factor authentication, Use MicrosoftAuthenticator with Microsoft 365, Change how you get multi-factor authentication codes, Admins: Set up multi-factor authentication for Microsoft365 users. Set up security info to use phone calls. More info about Internet Explorer and Microsoft Edge, https://account.activedirectory.windowsazure.com/r/#/profile, https://mysignins.microsoft.com/security-info, https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5. Sign-in using the Microsoft Authenticator app, following steps in theSign in using two-step verification or security infoarticle. To install the Authenticator app on For iOS, scan the QR code below or open the download page from your mobile device. Important:If you're not currently on your mobile device, you can still get the Authenticator app if you sendyourself a download link from the Authenticator app page. Onyourremotescreen,signinusingyourworkorschoolaccountcredentials. If you have already registered, you'll be prompted for two-factor verification. You may also check via the button below: If you are eligible, you will see a message that says "Login to LSUMail to change forwarding address." . See What is: Multifactor authentication. Note:If your default sign-in method is a text or call to your phone number, then the SMS code or voice call is sent automatically during multifactor authentication. Know your accounts are safer with two-step verification using one-time passcodes and push approvals in Microsoft Authenticator. . This will take you to the Scan the QR code page. Download Microsoft Authenticator Use simple, fast, and highly secure two-factor authentication across apps. - Check device for latest OS and app updates. You scan QR codes all the timeto view a menu, to pay for a poster from a local artist, to peruse a candidate's portfolio, to access a coupon, to join a business's Wi-Fithe list goes on. Once you complete the instructions to specify your additional verification method, the next time you sign in to Microsoft 365, you'll be prompted to provide the additional verification information or action, such as typing the verification code provided by your authenticator app or sent to you by text message. 10. I tried re-installing, it shows my account email by default and when I click on it, the next page asks me for a QR code. *Some exceptions apply. Enter your mobile device number and get a text a code you'll use for two-step verification or password reset. 9. iOS 6 (iPhone 5, 4S & 4, iPad 2 & newer, iPod touch (4th Gen & newer)), Office365: Logging in with Multi-Factor Authentication (MFA). As a code generator for any other accounts that support authenticator apps. You'll need to choose a different method for two-factor verification. Click through all the steps to pick the Microsoft Authenticator and your verification method (I pick NOTIFY) until you get to the following pop-up dialog: When you click NEXT, you'll get a QRcode to authenticate your account on your new phone. Is the user device able to scan any other QR Code. The verification code provides a second form of authentication. Released on Monday for iOS and Android, the latest version of Google Authenticator lets you back up and sync your one-time 2FA codes to . On theAdd a methodpage, selectAuthenticator appfrom the list, and then selectAdd. Get troubleshooting tips and help for sign-in problems in theCan't sign in to your Microsoft accountarticle. Later, Google developed a more user-friendly code-transfer system where your old phone's copy of Authenticator creates a QR code that you scan with your new phone's copy. You can delete accounts on past phone from the same page. The App will ask if you want to be sent notifications. I see now that DSPatrick in his next to last post above mentions + Add Sign-in Method as the solution, too. The user did not dismiss the notification. Remove any existing Exchange e-mail from your phone, if applicable. Note:Generally you'll only need the additional verification method the first time you sign into a new app or device, or after you've changed your password. Steps are Set up the Standard or Targeted release options (article) Select the checkbox next to Authenticator app, and then selectConfigure. Now, . This article explains how to set up an iPhone to use the Modern Authentication protocol for accessing the LSUMail e-mail system. If you receive the message "You might be signing in from a location that is restricted by your admin," your admin hasn't enabled this feature for you and probably set up a Security Information Registration Conditional Access policy. Launch the Microsoft Authenticator app, click the Add button, tap third party accounts, then use your phone to scan the QR code on the screen. IfyouhaveaTemporaryAccessPass(TAP), youcanusethattosignin. Important:If you delete the authenticator app by mistake, there's no way to undo it. Google isn't the only firm offering 2FA sign-in codes to provide backups. AllRightsReserved. If you have it installed on your mobile device, select Next and follow the prompts to add this account. --please don't forget to upvote and Accept as answer if the reply is helpful--. 5. Ontheremotescreen,openthe Signintoyouraccount pageandenterthecodethatyouseeinyourAuthenticatorapp. Also, you can get more info about what to do when you receive theThat Microsoft account doesn't existmessage when you try to sign in to your Microsoft account. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, back up your account credentials and related app settings. Tip: If your camera can't scan the QR code, there may be too much information. When prompted, use your phone/device to scan the QR code displayed on the computer screen. For more information about how to download and install the app, seeDownload and install the Microsoft Authenticator app. We love feedback! The user is not already using Outlook for iOS and Android. The default method used for sign-in changes to the Microsoft Authenticator app. Your organization might require you to use the Authenticator app to sign in and access your organization's data and documents. The authenticator app should successfully add your work or school account without requiring any additional information from you. If your default sign-in method is the Microsoft Authenticator app (which Microsoft recommends), then the app notification is sent automatically. Security info methods are used for both two-factor security verification and for password reset. Note:If you don't see the authenticator app option, it's possible that your organization doesn't allow you to use this option for verification. After you scan your QR codes, you get confirmation that your Authenticator accounts have been transferred. After you delete the app, youhave to go into the authenticator app on your mobile device and delete the account. By setting up MFA, you add an extra layer of security to your Microsoft 365 account sign-in. These notifications can be managed by the administrator using Exchange PowerShell. A pop-up window will appear. Next, select Add method in the Security info pane: On the Add a method page, select Authenticator app from the list, and then select Add. Select Microsoft (guest) as an organization and then I will get a code, enter that code in https://microsoft.com/devicelogin on other device. When using the Exchange PowerShell command, changes may take up to 8 hours to propagate. Google Authenticator has finally caught up to Authy, Microsoft Authenticator, and more by adding sync for 2FA codes. Since 2019, Microsoft has allowed people to use a "backup and restore" tool for its Microsoft Authenticator app . You should edit your question instead of replying with a comment. After hours of searching here is what I found, I hope it helps someone. could you also confirm if the user is trying to scan the QR code in the Microsoft Authenticator Application? Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, When you can't sign in to your Microsoft account, download and install the Authenticator app, download and install theAuthenticator app, open the download pagefrom your mobile device, open the download page from your mobile device, Set up security info to use text messaging (SMS). Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6. Select " Accounts ". ChooseMicrosoft Authenticator - notificationfrom the list of available methods. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Louisiana State University. Google Play Get the app App Store Get the app Learn how to use Microsoft Authenticator Get started A version of two-factor verification that lets you sign in without requiring a password, using your username and your mobile device with your fingerprint, face, or PIN. Open the Authenticator app, select the plus icon and select Add account, and then select Work or school account , followed by Scan a QR Code. This did work for me. I just clicked on Security Info in the left navigation pane of my account profile. We love getting feedback from the general public, but our support efforts are generally dedicated to the. After you choose Sign in, you'll be prompted for more information. Create an account in Microsoft teams using your email id. 2023 SelectSecurity infoin the left menu or by using the link in theSecurity infopane. Use simple, fast, and highly secure two-factor authentication across apps. Generating QR codes Louisiana State University Where do I find the QR codes that Authenticator is looking for? When you try add an work account it is asking for a verification code to set up, it give option to scan qr code but from where I have no idea where these codes and qr codes are supposed to come from Microsoft Authenticator . Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Download and install the Microsoft Authenticator app. To secure your account, the Authenticator app can provide you with a code you provide additional verification to sign in. When I came back to it I had the app and I was signed in, but had lost the QR code for setting up 2 step verification. For more information about security info, seeSet up your Security info from a sign-in prompt. As of August 2021, this experience has been put on hold indefinitely for commercial and enterprise users due to organizations' lack of control over them. When logging in to your University of Wisconsin Oshkosh Microsoft 365 account you will see the following prompt to enroll in Microsoft MFA: Click Next and be prompted to provide Additional security verification. In this case, you'll need to choose another method or contact your organization's help desk for more assistance. There may be broken links in this article, the GROK staff has been notified and is working to resolve the issue. However, not all methods can be used for both. Your MFA factors are like keys; you should have more than one! This does NOT show the QR code that Authenticator needs to restore an existing account following its Restore from Backup on the phone. While registering on the Microsoft Authenticator application on his/her phone, did the user select Work account or personal account? Your account is completely removed from the authenticator app for two-factor verification and password reset requests. If the QR code reader can't read the code, click Can't scan image? The user has an empty state at reading pane (does not select the option of auto opening the first email). Scan the QR code with your Android or IOS mobile device. SelectSign in. Scan the QR code matching your mobile device type, you can also get the authenticator app by . Office 365: Multi-Factor Authentication (MFA) Enrollment. 4. 1. Copyright Enter your mobile device number and get a phone call for two-step verification or password reset. Choose the account you want to sign in with. Pick Authenticator and it will give you a step-by-step guide to re-adding and you are all set. From your Android device, access the Play Store and search for "Microsoft Authenticator." Select Install to download and install the Microsoft Authenticator app. If you want to learn more about this process, you can either call the Technology Support Center at 309-438-4357 or you can submit a ticket at ITHelp.IllinoisState.edu/request/. Otherwise, you will end up with duplicate e-mails, duplicatecontacts & duplicate calendar entries. Set up Microsoft Authenticator and add your accounts. Openthe Authenticatorapp, and then select>Addworkorschoolaccount>Signin. Select the + button to set up your Missouri State Office 365 account. This feature is on by default. 1. For one account at a university where I'm just a user, trying to follow the Additional Security Verification link didn't work. The simple solution posted by Takudzwa worked for me and appears to be the best answer to the original post. All the accounts are working except for the five Microsoft 365 work accounts that I use. 3. Imagine you carry your house key AND the spare key on the same key chain. Office 365 is a productivity suite made available through Microsoft. Change Your Mainframe Password. Choose the account you want to sign in with. We love getting feedback from the general public, but our support efforts are generally dedicated to the. If you have applications that don't support multi-factor verification, you must set up an app password. You have successfully set up your LSUMail E-mail Account onyour iPhone. Sounds like you may need an account administrator to reset the two factor setup. For step-by-step instructions about how to verify your identity with a security key, seeSet up security info to use a security key. If you are using the same device to read the instructions and activate the Microsoft Authenticator app: On the instruction page, select Can't scan image (right under the QR code). After you choose Sign in, you'll be prompted for more information. If your phone currently has an e-mail app that is accessing the old LSU Exchange e-mail system, you must remove the account before proceeding to Step 2.