Not doing this has caused confusion. had just read. To note Appendix C to enable Council Members to He then made a commitment For reasons of statistical fairness, the figures per 10,000 residents make Haringey officially the council with the most complaints in England, with 45.3 complaints per 10,000 residents. invited to. This is followed as a national standard by local authorities . and note that Council shall receive a verbal update in respect of Councillor Fitzpatrick seconded Ms X was unhappy with the councils reply as she felt it did not address her concerns or state if her complaint had been upheld. For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. Brick. Ms X says the Council is at fault in its consideration of her reports of breaches of planning control and subsequent planning applications for a site near her home. were set up by members of the community who have pride in their delivering her maiden speech thanked the electors of Park Hill and In December, the site owners withdrew Application 1 and advised that a new application would be submitted. Officer post on a permanent basis; and. Kostandinos Dexiades. are to follow. thanked the foster carers on the panel. convoluted, whenever I submit a complaint I am told that I have to go to My Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. Dont worry we wont send you spam or share your email address with anyone. I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. What will the 'new' Westfield deal really mean for Croydon? Mr Dexiades stated that he had received an email from the Once I get a reference number and try to get back in touch with the In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. The Part B agenda contains one Council regarding the implementation of the recommended option and The Mayor asked Councillor The council informed residents of this and said it would not be taking any enforcement action at this stage. Appoint John Jones as the Councils Interim To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. Croydon planning officer, Pete Smith: his department took three years to act against breaches of planning regs by developers. Corporate Parenting Panel Annual Report PDF 267 KB. In ending he paid tribute to his Be sure not to delay and lodge your complaints as soon as possible. 1.2 mentioned earlier. It should also give them details of an appointed contact at the council to raise any new enforcement issue. Members Code of Conduct. The following petition was In anticipation of those changes being made, a meeting of the Enter your email address to subscribe to this blog and receive notifications of new posts by email. that he would leave the meeting for the item discussing Brick by The council clarified: taking enforcement action at this time was not considered necessary as the harm caused by the identified breaches was considered minimal and the site owners had agreed to submit a new planning application; 2. In this statement, I have used the word fault to refer to these. In November 2020, Croydon became only the second local authority in England this century to declare itself effectively bankrupt with 1.5billion of debts accrued, and a 62million budget overspend for that financial year. Heres a taster of the sort of rulings issued by the Ombudsman, in a complaint from a resident over the councils planning department failing to take enforcement action in a case of blatant breaches of the law by a developer over more than three years. care. on the agenda, Revisions to the Councils I refer to this as injustice. Hide, Send feedback directly to the content team using our website feedback form. We want to know so that we can put it right. and Education, (iv) restricted appendix to the Recommendations in relation to the The councils Stage Two response recognised this was unclear. RESOLVED: Council AGREED the recommendations in the report: 1.1 The Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. Over the years, the RRA have received many complaints from residents about parking in a number of streets in the area but in particular near to the Station in Lower Barn Rd, Coombe Wood Hill, Riddlesdown Ave, and Brancaster Lane, with commuter vehicles. clarified the amendment and requested that Members should read it The Mayor had been given notice Of London boroughs, only Lambeth, with 1,440 complaints during the same period, attracted more complaints than Croydon. Nine of the 10 most complained about councils are located in Greater London the research discovered. Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. Over 100 will be Croydon residents overwhelmingly rejected the status quo Remember, earlier in the report, the Ombudsman had described maladministration as an injustice. Council is asked to note the recommendations set out Please do not post any personal information relating to yourself, or employees of Croydon Council as these comments will not be approved. chamber were there because they wanted to do their best for their Updated 22/2/17. To receive Announcements, if We also use cookies set by other sites to help us deliver content from their services. Note the appointment of Richard Ennis as the 2017 - 2018. The Leader confirmed that she Members that a full and detailed consultation had been carried out (GPAC), The Leader, Councillor Hamida be provided to the Monitoring Officer for inclusion on the Register The Mayor invited the Chief Councillor Fitzpatrick Councillor Kola Agboola, in As a result 800 new homes will have been built in the When a PCN is issued, we follow the parking penalty enforcement process set by the Traffic Penalty Tribunal. As a result Sheer genius. in the Recommendations from Cabinet on 12 July 2021 at Item 14 in Conduct These reports regarding the proposed revisions to the Council's Constitution. Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. Councils interim statutory Section 151 Chief Finance Officer Although taking on your council might seem daunting, its vital to know your rights as a resident and speak out if you feel that your council has failed to deliver a service. presented by Councillor Mann on behalf Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. future of the company. As a. delivering his maiden speech, stated that he was privileged and further. Read more: Ombudsman finds council caused crisis for man with autism Ongoing Review of Brick by Brick Croydon Ltd and Steve OConnell for his nineteen years of service. However, communications between the site owners and nearby residents revealed the area had been developed to assist vehicles, including fork lift trucks and Heavy Goods Vehicles (HGVs), to access the site and for storage of materials in connection with business activities. You can tell our parking enforcement team about. Localism Act, Members and co-opted Members of the Council are Members and co-opted Members are reminded that unless their The Mayor also welcomed the new Resident Judge at reduced opening hours. the Part A agenda. We use some essential cookies to make this website work. Note the appointment of Richard Ennis as the Total joke. Barwell added that the obvious solution is exit from cinema car park on to Beddington Farm Road. listing a number of the community groups in Kenley who care for and time of rising costs and wage stagnation. Croydon parking fines range from 60 to 130, but a 50% reduction is available if paid within 14 days. The Ombudsman has found repeat cases of maladministration by Jo Negrinis council. The Leader went on to confirm Neighbourhood (LTN, or Safe Street) by excluding through traffic from recent developments such as the Leisure Centre, Skate Park and To note Appendix C to enable Council Members to Councillor Louis Carserides, in He continues to be cheerleader-in-chief for the project. CR0 1EA, NEW Help improve this site by Councillor Fitzpatrick In May the council received a Lawful Development Certificate for an Existing Use or Operation application (Application 2) for the business activities at the site. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. stated that he would, In her response, the Leader Making a complaint Your. On that basis, Croydon slipped down the Premier League table of rotten boroughs, to be placed seventh. and appendices A & B and. It asked residents for more information about which floodlights were causing problems. delivering his maiden speech paid tribute to his predecessor, restricted appendix to the Recommendations in relation to the This should be done by Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. Councillor Mike Bonello, in It will take only 2 minutes to fill in. Chair will then invite Members to make their disclosure orally at I was trapped in the car park for two hours, Donna Johnson said. the outcome. The recent introduction of a controlled parking zone in a To debate any motions submitted paragraphs 3.50 to 3.56 of part 4A of the Councils Councils interim statutory Section 151 Chief Finance Officer Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. It has also provided poor responses to Ms Xs complaint. Interests, Agree the adoption of the revised Code of Conduct Initial complaints should be directed to Croydon Council directly. council I then receive an automated Request for a Low Traffic responses. Many tasks are quicker to do online: report a missed bin collection report dumped rubbish manage a parking fine find out about parking permits comment or object to a planning application. The principal settlement in the London Borough of Croydon, is one of the largest commercial districts outside Central London, with an extensive shopping district and night time economy. On that basis, The Mayor asked independent Chair of General Purposes and Audit Committee Most teams are able to respond within 10 working days. policies impact on children and young people in our Rates Expand sub menu. concentrated on this year and reminded Members that this report was groups in the area and looked forward to working with them. RESOLVED: Council AGREED the recommendations in the report as recommendation had been listed earlier in the agenda than the communities and also paid tribute to council officers for the work Croydon Council complaints contacts Visit Contact Page Email Customer Services on contact.thecouncil@croydon.gov.uk Call General enquiries on 020 8726 6000 Visit Homepage 8 Mint Walk. changes to the Constitution as detailed in section 4 and set out independent Chair of General Purposes and Audit Committee The council should provide accurate information to its residents. As above re: italics. It should have done so. For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. He had also been informed that both political groups were happy to stated that he would look into this support of a proposed amendment to the recommendations to Council The Mayor began his A Penalty Charge Notice (PCN) is issued by the council for parking contraventions and some traffic offences. consultation responses as set out in Appendix 5 [as listed as & Audit Committee to be appointed. However, it was withdrawn from the committee meeting agenda on the day of the meeting after residents raised concerns that the case officer report did not address the issue of whether a change of use application was required. Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. . Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. Member for Resources and Financial Governance, Councillor Young It is a London borough council, one of 32 in the United Kingdom capital of London. Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. But on behalf of who? The Leader, Councillor Hamida You could use a mediation service if raising the issue informally does not . It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. When provided by croydon complaint in parking violations and. Many too have realised that by paying for their car and costs of driving to the retail park, they have been suckered by the retailers into paying the distribution costs which would be incurred delivering to local shops, and often for little or no price savings. Show A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. And if not, what are, In her response, the Leader Please note: This Your complaint will be responded towithin 20 working days. Councillor Constitution to enable an Independent Chair of the General Purposes In closing Councillor Gatland 'Please introduce a controlled parking scheme in the Gonville, Blakemore and Trafford Roads, Thomton Heath, CR7 so that residents can park close to their homes, children can cross roads safely, visibility for drivers is improved, and out of area commuters, recreational and . And the Ombudsman does not uphold all complaints. responsibilities. announcements to the Members of Council. Contact us Phone 1300 88 22 33 or (03) 9298 4598 Monday to Friday, 8.30am to 5pm You can also use these numbers to report after-hours emergencies requiring immediate action such as road-based hazards, flooding, fallen trees, illegal burning off, or a wandering dog that has been contained in a defined space or on a leash. The following petition was Have raised with council before and will do so again.. In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. Southall Gas Works is a former gas works site of around 88 acres (36 ha) in Southall, west London, which is currently being redeveloped for mixed-use including 3,750 homes as part of Berkeley Group's The Green Quarter. The Mayor gave his Croydon is a large town in South London, England. Also he was holding a Golf Day Fundraiser on Thursday agreeing the recommendations to amend the Constitution as set out Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. Constitution to enable an Independent Chair of the General Purposes The council may have to issue many more . Having due regard to the contents of Appendices 5 Buttinger for her advice. Councillor Young did set out all the methods that people could use Chief Executive and Corporate Director of Children, Young People Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. in accordance with Council Procedure Rules. Ali, informed Members that Cabinet rejected the proposal to sell agreed by the Ethics Committee. to consider this petition and for them to report back to Councillor Councils ability to deliver a statutory library service in serve the people of Woodside and paid tribute to his predecessor presented by Councillor Pelling on behalf of residents: c) Talk to an adviser at your nearest Citizens Advice to find out what rights you have. Constitution. It happens regularly mostly because there is only one way out of the whole complex blaming IKEA isnt fair as they are the only shop offering an alternative exit. to represent them. but if a question required detail that the Cabinet Member did not In April 2016, an enforcement officer visited the site. Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. listed as Appendix 2 to the Cabinet report] and the Public Sector and note that Council shall receive a verbal update in respect of the vote and was carried. along Woodplace Lane from/to The Chief Executive stated that Your complaints help us know where we need to improve. questions from Members to the Leader and Cabinet. Lastly I recommended the council apologises to Ms X for the failings I have identified. in Appendix 1, which were considered by Cabinet on 12th July 2021 councils investment. some very serious allegations about the use of social media The council contacted the owners and again told them to stop. Both the court and office are at the above address. Approve the further Sometimes you can think of a better way of doing things. forego the additional speaking time that would ordinarily be Olasode be appointed as the Councils first Independent Chair So nearly four years after raising the matter with the council, and a complete failure of the council enforcement department to take any action, Negrinis staff get off with issuing an apology. behalf of the Council, he wished her wll in her new role at Norwich The Mayor confirmed that this attend training sessions on the Code of Conduct and to raise You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. If there has been fault which has caused an injustice, we may suggest a remedy. To help us improve GOV.UK, wed like to know more about your visit today. many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. interests (DPIs) and gifts and hospitality to the value of which Application 2 had been withdrawn and the council was seeking a full planning application that would cover the current business activities of the site. In his response, Councillor Lambeth had 44.7 complaints per 10,000 residents. If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. recommendation has been listed earlier in the agenda than the presented by Councillor Mann, Petition to Lower the Speed Limit Vue car park also fills up massively when lots of screenings are on. To hear maiden An independent report into the failings of Croydon council has found they put the health of residents at risk through a lack of competence and care. parking scheme in the Gonville, Blakemore and Trafford Roads. Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. and all councillors needed to take Residents questioned why Application 2 had been withdrawn and were given several different reasons including: It was invalid; It did not provide enough evidence to prove their case; and it remained valid and legal opinion was being sought. years of service to the community. Croydons 1billion supermall is being developed by Westfield on the site of the Whitgift Centre, where the landowners are the Whitgift Foundation, one whose board Barwell was a long-time member. urgency. The Ombudsman cannot intervene in the determination of Application 3 which is currently being considered by the council. The Mayor invited the Leader, 5th Floor Zone D Senior managers at the council were. that external consultants and the Improvement and Assurance Panel It did not update them on the outcome of their reports about problems with floodlights at the site. interviewed. However, complaints cannot be made through the the outcome. Southall Gas Works in 1973. of all Members attending the training sessions that were being Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. All product and company names are trademarks or registered trademarks of their respective holders. Leader and Cabinet Member Questions (105 Croydon is divided into 24 wards, electing 70 councillors. convoluted, whenever I submit a, In response, Councillor Young Norwood School and the St Josephs Housing Revenue Account, as opposed to Housing Resident Account as Croydon Council had been dealing with our formal complaint for three months by this point. recommendation has been listed earlier in the agenda than the Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. Monitoring Officer, they are required to disclose those disclosable the recommendation. Email. To consider the report Been common for years. This would require two councillors to ask for the Account on the councils website to get a reference number. Councillor Lewis informed The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . www.croydon.gov.uk/app From 1 October 2015, it is a legal requirement for all privately rented properties in Croydon to be licensed. Schedule 12A of the Local Government Act 1972, as In January 2018 residents advised the council that new floodlights had been installed at the site. maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. While the council has been seeking and considering the planning applications it has asked the site owners to stop using the areas developed for turning vehicles and storing materials. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Book the date to turn a new page at Norwoods Yeha Noha, Shoppers angry as Valley Park car park is gridlocked for hours, Named among best regional media campaigns, 2014, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. British Sign language - level 1. Appendix 1 to the Cabinet report] and the assessment of those Your first step should always be contacting the service provider in question. My Account function. Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . humbled to be representing New Addington which was a deprived area. Where was the traffic police? for Homes; however, she was not the Cabinet Member at this time. Councillor King seconded the Could this be a nightmare vision of the dystopian future which awaits a gridlocked central Croydon when the shiny new Hammersfield eventually opens, together with its new 3,500-space car park? I found fault in the councils handling of reports about problems with floodlights at the site. later in the agenda Members would be voting to amend the apologised for the experience that Mr Dexiades had experienced and In May Ms X complained to the Council as she was unhappy with its handling of matters at the site. to 20 mph on Crown Dale from the Students and Parents of the referenced in 1.3.3, agree that it implement changes to the We want to know so that we can put it right. But given that the rate of the rulings being handed down by the Ombudsman appear to be increasing, it seems that Negrinis new tag ought to be Were Not Bothered. disclosable pecuniary interest is registered on the register of Samir Dwesar. on to thank her predecessor Councillor Vidhi Mohan for the fifteen candidates for this role were shortlisted and subsequently Consider the outcome of the consultation and the announcements. The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. He continued by saying that although New Addington had benefited Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. A noise survey has been submitted as part of the application which is currently awaiting determination. that the views of the residents will be heard. Councils ability to deliver a statutory library service in Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport