It's fantastic to hear you found our service to be excellent, and you like your new clothes. My item is in UK sizing, but Im not in the UK? Once you have processed and paid for your return in the portal you're ready to post it off! I wanted to wear the item of clothing for 3 events in the past week and was not able to. Just click, If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. There is no phone number to call. Your return gets processed by our returns team and your refund is then processed. I contacted Nastygal. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. My order number is GUS107732612. Under the consumer contract regulations I have the right to cancel an order within 14 days. If you dont have your order number, log into your account here and then go to 'Order History'. Emma, Desired outcome: I told her I never received one and therefore did not have one. : April 10. Once you've set up your USA or UK shipping address and clicked through a cash-back website, you're ready to make your Nasty Gal purchase. Customer service was fast and efficient! Please get in touch with using one of the below options. Kind regards, We've gone paperless! Please find QR Code to return your order GUK106832465 attached. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Dont worryyou have options! No reason as to why I'm still waiting for 50 when they received the boots so long ago! It's that bad. This is the correct refund that has been processed. If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Thank you, HI Naomi, Thank you for your review. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. Select your preferred return option (Print returns label at home or in store options). nastygal.com We've Arrived Go meet our latest drop. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. My entire backside was almost exposed. There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. The order number was GUK106037296 and the missing items are: There wasn't an invoice in my parcel, how can I return? If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. This will usually be because the stock wasn't in the warehouse when we came to process your order. It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. Even though they were in the sale, April Jane B offered to replace them with no debate or hassle. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website. You have also been charged 2 for the returns fee. WhatsApp and Email contact links don't work and I'm at a 40 loss with no way to get in contact with customer service to assist. The rise of ultra-fast fashion and cancellation of Nasty Gal If it's after 9pm on that date then its late. I am sorry to hear your item arrived incorrectly, however I will be happy to help with this.Please could you be so kind as to return the incorrect item back to us through the free portal. To experience the full world of SFRA, please enable these or check whether another program is Floral Embroidery Detail Wrapover Mini Dress 53549. I purchased a pair of boots next day delivery on the 3rd of December at 9.10am well before cut off for next day delivery anyway they failed to deliver and said they had issues with getting orders out yet still advertising next day delivery so they were capable of sending a replacement out but did not and refused to refund. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds). If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. Really appreciate the help! Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. When returning a parcel please follow the process below. Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. I ordered a pair of boots in a size 8. Nasty Gal is an online fashion retailer in America that was founded in 2006 by Sophia Amoruso. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. AGAIN, in a size 6! I am outside of the returns policy, can I return? April 26. I should have checked the reviews prior to ordering because they are horrible! I can see this information provided on the 7th February by our customer service team is correct. "Hello from Florida! For shopping wherever, whenever. I ordered a snowboard jacket and pants. Received my order with 5 items missing from it. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. Don't buy this dress! Track Your Nasty Gal Order Status - AfterShip It took over three weeks to arrive. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. So helpful and friendly. Jayne Y got to the bottom of the problem quickly and the issue was resolved immediately. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. Just to contact facebook. Repackage your items. Dont bother ordering from them. Code. Hello Chloe,Thank you for getting in touch and for taking the time to leave your review.I'm sorry to hear that an item recently purchased from our brand was received in a faulty condition. AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. Just click the link here and follow the steps below. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. Nastygal Reviews - Read 446 Genuine Customer Reviews | nastygal.com Item delivered and returned on 14/04/2023. They have excellent customer service and my package was beautifully packaged. The automated not doesn't recognise my order number, which is irritating but when recovering the order via email ot just tells me to be patient! When you message, please include the following information: Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received. Hi ThomasThank you for taking the time to leave this review. If you forgot your password, select the forgot password option and follow the steps to reset. Hello Christina,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. My order number is GUS107732612. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. Coupon Code. I dont need to wait when it says 4-7 days shipping. I did not understand that since there is a company in US. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. What a disaster of a company. This is unacceptable!! Take care x, Wow what an easy and helpful on line customer care service. automatically applied at checkout when selecting the next day or standard delivery options, this REALLY REALLY poor service. Share your photos and videos with others to prove the truth of your words. Still don't know where my parcel is or if it will ever come. but a different item to the one ordered. A matter that should be straight forward has become so trivial. The whole process was very quick and simple. I've had a look at the order and can see this was placed in December. (and shes lookin better than ever). When did you go so downhill as a brand? Returns and Refunds Give us a shout on the Contact Us form. I'll never order from them again. Hello Isabella, thank you for your review regarding your most recent experience with our brand. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. As I can see your tracking link hasnt updated for some time now. The price is very affordable! My order was send and received in the time frame specified and the item was as pictured on the website. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. Were really sorry to hear that youve received an item thats not in perfect condition. I have been emailing with the customer service reps for over two weeks to get this sorted out. Completly ridiculous and a waste of time. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. why is only one item refunded? We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. They put the blame on the client. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. Then i look at the site and they have no phone numberscreams scam. If you could please keep an eye on your junk/spam folder, to ensure this email is not missed that would be great.I look forward to speaking with you again.Take care,NastyGal x, Bought a tailored blazer - way oversized but Laura was a star and after sending pics comparing it to my other the same size she has promised a refund and i dont have the hassle returning it- off its going to charity as no use at all to me Looking forward to my refund - i will use Nasty gal again as such a great service from the team Thanks Laura, Hello there, Thank you for taking the time to leave us a review! Hello Melissa, thank you for your review regarding your most recent experience with our brand. Return Not Refunded - Need a quick answer? Over 28 days? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This timeframe allows us to launch an investigation with the courier as a priority for you as to why your items were not delivered in the timeframe you chose. Thanks, Jayne Y! This does not affect your statutory rights. Having looked into this, I can see your order was placed using our 8 working day shipping method and this would make your estimated date of delivery the 10th of February. Contact Us For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. - Double check your delivery--some codes only work with specific delivery options. For shopping wherever, whenever. Return in 4 easy steps. Log in to the returns portal. You will then receive unlimited FREE delivery and our - AGG10030-105-16 I want all my money back, Hello, I have received an order from you where 3 items are missing and 1 item that has been included was something I didn't order. It might not be NastyGal fault but FedEx says I have to file a claim through NastyGal which I don't know how to do! Find out how we combat fake reviews. I don't understand how a package cannot be tracked. I was blown away when it arrived this morning! Hi Yessi, Thank you for taking the time to leave us a review. Still haven't received my order. This review was chosen algorithmically as the most valued customer feedback. Hi there,Thank you for this review, it's great to hear you love the clothing you received and enjoyed our speedy delivery service. Today, I received the boots. 4. 2023 Trustpilot, Inc. All rights reserved. She asked for my invoice number. includes Click and Collect services as well. I have the dress away, wasting about $57. Wow. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. Customer service is not helpful at all. A weird combo that has accrued a cult-like following over the last few years. This email was sent August 19, 2022 12:06pm. I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. You'll no longer receive an invoice in your parcel. P.S. Nasty Gal: We've Arrived | Milled In the account information section, you have the option to change your password. Looking forward to your reply, speak soon. *Please note that Apple Pay does not work on the Nasty Gal app. Just visit the Nasty Gal website and place your order. Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. Nice and simple and lovely! We don't refund shipping charges for those countries listed outside of the EEA. I immediately ordered another pair in a size 8 for my daughter for Christmas. Nastygal taking customers money but not proving orders HORRIBLE SERVICE, Hello Patrice, Thanks for taking the time to write a review, I'm sorry to hear that you've not received your order from us and you're unable to track the parcel. Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. The buttons were ripped off of the seams. Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. Please note the USA Express Shipping service cannot be used for military postcodes. Why wasnt it specified on the order page? Overview. I kid you not. I have read numerous reviews about people's orders going missing. You can find fashionable clothing for man and woman. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I've tried tracking my package but it hasn't updated. Highly recommend. Once you have processed and paid for your return in the portal you're ready to post it off! Nasty Gal: Look What's Arrived | Milled We may use this transcription as described in our privacy policy. Have a lovely day, take care! Or, let us know using the 'contact us tab and we can have your item(s) resent. I returned the boots and only received $22.10. NastyGal ranks 2497th among Women's Clothing sites. You can wait for your package to come back to us and we'll give you a full refund. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. They TOOK PAYMENT and the order did not appear on email or on the app. They messed up my address and didn't contact me, which is why I didn't receive my order. Thanks again, great service! Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. Can't find a contact for an actually human! Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. So, I contacted them via email because they don't have a phone number. I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. I have reached out to them via facebook messenger, sent two different emails, as well as engage with their ai chat bot and to no avail, i have been unsuccessful with over 5 attempts to get a response or resolution. Nastygal Reviews | Read Customer Service Reviews of nastygal.com | 3 of 457 You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Everything you love on the site at your (literal) fingertips. Once this has been done, keep hold of your proof of postage receipt and send it to us and we will send out the correct item for you on our fastest delivery method at no extra charge to yourself subject to stockKind regards -Millie, Order lost and no help. Please use the returns portal to get your returns label. Anyone can write a Trustpilot review. Replacement sent next day (hence the 1 star rather than nothing!) Email sent: Aug 19, 2022 12:06pm. I see from other reviewers that their packages have taken weeks so I'm worried that'll happen to me as well. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Last Tested. Nasty Gal: Reviews, Complaints, Customer Claims | ComplaintsBoard Log into your account, select payment details and either add, delete or edit your payment options. I have paid almost $450 for my items and am missing like 5 pieces. See code. I have received a faulty item, what do I do? My tracking is showing that my parcel is being returned to sender.