Yes you can keep your broadband and phoneline. Virgin Media Bundles. From here you can upgrade parts of your package and see the best deals on offer. Please could i have some help to solve my problem? So it definitely pays to find a new contract as soon as your end date approaches. Learn more about your final bill. However, both the long running phone problem and the failure to cancel are serious breaches of regulatory standards set by Ofcom, to whom you may also want to do a short summary complaint. Does anyone know what to do? I was again told this was not possible so I asked to cancel the account and nothing happened. I was paying 39 for 200M, i applied for cancellation and retentions called me next day. rejoined VM after 6 years last week and surprised to find you still have my old account sat around stale locking my email from been used for rejoining. Save 100s on your existing package, without having to cancel. Well talk you through how to do this well either arrange to come round and collect it from you or well send you a pack to return it free of charge. 19:05. You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. 29-09-2022 Virgin Media package You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Are you wanting to make a package change? This is a record-breaking increase from the provider, as it's tied to the high rates of inflation the UK has recently been dealing with. You can contact F-Secure directly if you want to cancel, or theyll be in touch when its time to renew. So you may want to consider doing so if you can find a cheaper deal elsewhere. Looking for ways to save money on your monthly bills? Change my package That's a huge increase in your monthly outgoings once your contract ends. Virgin only allows a 30-day window to end your current agreement if they increase your prices. We recently bought a new telly which comes with Freeview, so I'm looking into downgrading the package to a just-Internet job, as we rarely use our landline as it is and have no need for Virgin's TV provision. Many months ago I called Virgin to downgrade my package, where I was told I could not get rid of my phone package. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. Hi Team,It's been 5-6 months after accepting my friend's Aklamio referral to join Virgin Media, which then sent me an email on 24 Nov 2021 with status "pending validation . This is a record-breaking increase for the provider, and is tied to the high rates of inflation the UK is experiencing . Search on Uswitch to find the right broadband package for you. But if you decide not to, you can find information about changing or cancelling your package in the "What happens next" section on this page. Choose between hundreds of broadband deals on Uswitch.com. 23-09-2022 If your something has changed and your package no longer suits your needs, we might be able to find you a better one. Yes. And the swap is simple. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hi folks, I've been with Virgin Media since Sept 2011, with a full TV/Internet/phone package. I never watch tv anymore-how do I downgrade my TV package to the absolute minimum? This should put you through to Retentions (thinking of leaving) however your call may be picked up first by a front line agent. Fair enough, that's your choice. All you need to do is choose the category you think will help you the most. Plus, you can roam in 75 destinations worldwide at no extra cost, and get up to 150 off a connected device when you take out a phone on a new O2 Connected Plan. 08:15. There are two main things that cause Virgin's costs to go up: Inflation: As the cost of all resources, supplies, products and services increase, so does the provider's business expenses. Ended up with 33 for 500M. up to 9 weeks". on https://www.virginmedia.com/join/availability, https://www.bt.com/bt-plc/assets/documents/investors/financial-reporting-and-news/quarterly-results/fy23/h1/h1-fy23-kpis.pdf, https://www.ofcom.org.uk/__data/assets/pdf_file/0030/237639/comparing-customer-service-report-2022.pdf. We hope youll carry on enjoying your services with us. Joining in. Broadband, TV & Phone Deals | 0 Setup | May 2023 - Virgin Media Confirm your selection, and the downgrade will take place immediately. Virgin Media Deals for Existing Customers | Upgrades, Deals & Extras If you're with Virgin Media because of its internet speed, you might not be able to find another provider that offers the same speed in your area. By negotiating you should get something in between, if you do call then you can have a price point in mind to barter with. To help the UK meet its net zero goal faster, were aiming to prevent 20 million tonnes of CO2 from entering the atmosphere by 2025. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. The fact that they offer new customers bargain basement prices, that you might consider yourself a loyal customer, neither of those count for anything. Can you confirm how long this will take has in the past it has come through straight away. 1. Sign in to change your broadband, TV and phone package. Browse our selection oflow-cost broadbanddeals if you want to save money on your next broadband service. 08:47. If you have Netflix as part of your package, youll be able to continue using it until the end of your subscription period on your final bill. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. Hi Team,It's been 5-6 months after accepting my friend's Aklamio referral to join Virgin Media, which then sent me an email on 24 Nov 2021 with status "pending validation up to 9 weeks". Make sure to include your name, address and account number so we know who you are. Welcome to Virgin Medias change your package help and support page. The best they can offer is basic TV, landline and 100 broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For example, you pay in September for October's services. After the cancellation is accepted, you'll get a call next morning where they will provide you with decent deal. Here's how: Log in to your My Virgin Media account, and select 'Manage My Package'. With our free Virgin TV Control app, you can manage your Virgin TV V6 box, browse the TV Guide or change channel from anywhere in the . that's BS, I was on TV+Phone+Broadband package and downgraded to Broadband only package 18 months ago. Snip. We're often asked "how do I change my name on my Virgin Mobile account?" This policy is with other providers, such as BT, Plusnet and EE, who have added an annual price increase of 3.9% above the rate of inflation to their terms and conditions. If you've got a Hi, We recently bought a new telly which comes with Freeview, so I'm looking into downgrading the package to a just-Internet job, as we rarely use our landline as it is and have no need for Virgin's TV provision. This means that their customers cant cancel their contract after their bills rise and avoid an exit fee. Moving in-contract - package price changed without my consent - mis-selling extraordinaire!. Also being as you are thinking of going to Sky the same would apply to them as well, its normal to give 30 days notice to disconnect. 2023 Virgin Media. And you'd still consider staying with VM and bringing them the business from three additional mobile phones? Well then help you answer questions like, can I change my Virgin Media package? Change package Help & Support | Virgin Media The exact size of your bill change will vary based on your individual package, but the provider says that on average customers with broadband, TV and home phone deals with Virgin will see their bills rise by 13.8%. The UK's most popular channels, Catch Up services and built-in apps, in one place. Hoping to downgrade my Virgin Media package, can anyone offer advice before I call them up? 16+. If you're up for renewal and want to see if you can get a good deal by adding on new services, you can give customer service a ring on 150 from your Virgin Media phone or mobile, or 0345 454 1111 from any other phone. So 2023 is the final year that you can cancel your existing Virgin Media deal for free if you're affected by a price rise. Reload the page to resume. Separate contracts and billing apply to your Virgin Media and O2 mobile services, as applicable. I need help understanding my Package change bill Weve got all the help you need. Virgin Mobile package You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. About our change your package help and support page. on 22-09-2022 23:32. Our team will let you know the full process, so youll only pay what you need to. How do I downgrade my package online? If you want to find out more as an existing customer, you need to phone in or use one of the other contact options to find out what VM will offer you for a renewal. If we do, well either text or email you (from noreply@contactengine.com) to arrange an appointment for our collection team to come round and pick it up. So they make it easy to pay them more money each month but much more difficult to pay them less? 20:32 What does this link give you, https://www.virginmedia.com/broadband/broadband-only. Alternatively, you can call Virgin Media and speak to an advisor who will . Existing eligible customers must place order to unlock Volt benefits via My O2. Or stream, control and manage . I was again told this was not possible so I asked to . Virgin Media raised its prices by 13.8% in April 2023 see if your bills are affected and whether you can cancel your contract early. Archived post. Benefits applied following purchase that fulfils eligibility criteria. This is because it operates on its own network, so unless you can also get full fibre broadband where you live, it might be the fastest you can currently get. Unlike other providers, Virgin Media allows you to switch or cancel your contractwithout any cost if you're affected. Hi @Bardicus, thanks for posting and welcome to our community. Our Team is working on a fix and we apologise f Netflix - Bundles and Activation You need to know that there's no basis of complaint for the company saying they won't offer a better deal - that's a commercial choice the company have, and if you (I, or anybody else) don't like the price they offer, then you/I/we need to find a different supplier. Were sorry you want to leave us. If you have Virgin Media Internet Security (powered by F-Secure), your subscription is unaffected and will continue separately. Do you see some combo options further down the page? We have been trying without any success to sort ebilling. I can't find the messenger link either so can't contact them direct. Phone: Speak to Virgin Medias customer services by calling 0345 454 1111 for free. Re: Returning customer- can't register with old email address. The Netflix Standard Plan is now included in the below bundles sold from21st March 2022 only If your Virgin Media kit needs repairing, well get you video calling, streaming and emailing again as quickly as possible. If you pay by Direct Debit, well finalise all charges and cancel your payments as soon as your disconnection has been processed. Virgin Media has officially increased prices for millions of broadband, TV and home phone customers in 2023. The biggest driver of its price rises in 2023 by far is the inflation rate, though. Virgin media just won't cancel my contract!. Virgin Media's price hike for the average customer in 2023 is a huge 13.8%. Read our expert reviews of all of the UK's biggest broadband providers. TV, Broadband and Phone Deals & Packages | Virgin Media 29-09-2022 How strange! Internet access and registration required. Personally, I'd raise a formal complaint, wait for VM to offer an incomplete or inadequate resolution, reject that and ask for a deadlock letter, and then use the deadlock letter to take the matter to CISAS, the industry complaints adjudicator, asking for compensation for all issues experienced, and cancellation of the contract. Our network is 99.93% reliable which means you can count on us to do all the things you love doing online. Change your 5G plan every month Hi! Virgin Media TV downgrade confusion Further terms apply; and (4) If you take out a phone on a new O2 Custom Plan, youll get up to 150 off an O2 Custom Plan for a connected device. To downgrade your package you can either ring 150 from your Virgin Media phone or mobile, or you can call 0345 454 1111 from any other phone. Within that letter or email, we'll also include information about any other changes we're . Here you'll find the support you need to understand how to change your Virgin Media package, change your services, update your account information and edit your mobile account details. Options. Depending on how much you pay for your current Virgin Media package, your price likely went up by at least 2-3 per month. In some cases, we may be able to credit this charge back to you. Virgin Media package I am also sorry to hear that you've not had a working landline for so long. In other inclusive international destinations outside of Europe, you get unlimited minutes, texts and data. They. . So it should reassure you to know that it also means you can re-contract or switch to a new deal any time to avoid the price hike. Priority: Priority is an O service. This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. Roaming subject to fair usage policy. 2. How do I downgrade my package You might also need to check: Switching is easier and simpler than you think. To change the date I need to create a My Virgin Media login, but have fo. Unfortunately VM make it an unpleasant game both to contact them, and to get a reasonable price. We recently had some work done on our sitting room which meant we could not use the tv for several weeks, and realised we did not miss it that much. Weve now rolled out Gig1 Fibre Broadband across our entire network - with speeds of up to 1,130Mbps, Less than 1 in 3 customers can get their top average download speed of 900Mbps, Ofcom reports that, on average, we repair total loss of service faults within 24 hours. Upgrade to an Early Bird Plan and swap your phone 12 months early. Virgin Media's price hike for the average customer in 2023 was a huge 13.8%. Theyhave a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents should you wish to negotiate a new deal rather than just cancel. More data maybe? New comments cannot be posted and votes cannot be cast. Just make sure you forward anything important to a new email address. B Hi, Just make sure weve got your new address details before you leave us. We are aware that there is a fault with VirginMedia.com / My.VirginMedia.com and some online help pages such as the service status page. I'm sure forum staff will offer to sort all this out, be aware that VM's "goodwill" payments are often miserly, and typically customers with problems would see a better settlement by taking the matter to CISAS, and unless you're very lucky you'll get the "we can't process contract changes" line. I recently moved house trying to set up new account for it and its not letting me verify annoying and keeps saying cant register your new account from the email link, 03/05 update to a new contract. If youre experiencing any faults, check our service status tool to see what the issues are and how we can solve them.