It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Also, for every month with zero sick days, a bonus was added. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Vaginal douches. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. "In my last volunteer role, I supported a fundraiser for the women's shelter. These 8 tips can help you prepare for a safe and healthy summer trip. Kaiser Permanente was updated by Jaymie Payne on March 5th, 2023. This sounds like a very collaborative workplace. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. kaiser permanente interview questions and answers When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. I never give up and will work until I have found a solution to whatever problem is at hand. I tried to get to the root cause of the issues, and from those conversations, there had been some personal conflict between them stemming from an incident a few years back. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Kaiser Permanente Analyst Interview Questions | Glassdoor I like to manage my time to finish my projects on time. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. I often worked nights and weekends, and sometimes, customers would come in intoxicated. Shower normally the day of your appointment, and wear comfortable clothes that are easy to put on and take off. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. KP Logo. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. I also made sure to teach that best practice to all new hires. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I will receive an email with the related information any time there is a major headline about the healthcare industry. ", "I'm a very detailed and organized person. Very good answer! I also receive emails from different pharmacy pages with interesting articles.". It was important for me to communicate in a professional and respectful way and through active listening and frequent check-ins. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. In talking with them, they agreed to set aside their personal feelings. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. One is ABC, and the other is XYZ. She told me she had actually handed me a fifty-dollar bill, not a twenty-dollar bill, and that I had not given her enough change. I am a competitive individual and enjoy keeping fit. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Even though I may not have several years of experience, I feel I would bring value in other ways to Kaiser Permanente. I'm also very self-reliant, and if there is a problem I'm unsure how to approach, I'm quick to research it and track down the necessary information or person to consult with. Being organized and prioritizing what tasks I needed to do that week helped me stay on track with my schoolwork. I love working with like-minded people who set challenging goals for themselves. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Healthcare is not a place for gimmicks because health is precious and irreplaceable. These are all excellent skills to have, and you sound very talented! These 8 tips can help you prepare for a safe and healthy summer trip. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. I'm still exploring and trying to decide which healthcare career path I want to pursue, and I think starting out in this role would give me the skills and experience I need to help guide my path. I consider myself to be a strong relationship builder and take pride in my people skills. Some patients need a lot of attention; some want less, and some need boundaries. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. This shows the interviewer that you've done your research and aren't answering vaguely. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Planes de salud de Kaiser Permanente en el pas: Kaiser Foundation Health Plan, Inc., en el Norte y Sur de California y Hawi Kaiser A woman came in and handed me the money for her items and gas, and I handed her back the change. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Professionally, as a recent graduate, I'm eager to find a well-established organization that I can join and add value to while also learning and expanding my skill set. This approach has greatly reduced in-house issues related to communication. My approach is to be empathetic, soft-spoken, and truthful. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. I discussed with hospital credentialing and became the first PA proctor in our Heath system. We do not claim our questions will be asked in any interview you may have. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. We will re-assess in December, but it seems to be working very well. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Kaiser Permanente is 100% focused on the service that they provide to their patients. ", "I once worked in a very difficult environment and toxicity really started with our leader. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. "I definitely consider myself a compassionate person. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Your answer shows the interviewer that you can work well with almost anyone. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. I would treat each situation with professionalism, care, and compassion and would not let emotions get in the way of me doing my job at Kaiser Permanente either. It sounds like you have the experience the interviewer would be looking for. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. ", "When I started in Interventional Radiology, I was not trained in IR procedures. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. I would keep myself organized by utilizing an electronic calendar and OneNote to keep my tasks and priorities highlighted. I would be open and honest in my conversation with them, ensuring I was being clear and to the point and not adding confusion with unnecessary details or fillers. I believe my drive to collaborate with others and provide excellent customer service for patients would add value to Kaiser Permante's team. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. I manage this by focusing my energy on productive activities that are good for my work. Your work history sounds strong, and it seems as though you are very loyal to your work. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. I went to the volunteer director and expressed my gratitude for being able to support such an organization, but constructively shared my feedback that if we could improve communication and set clear expectations on roles and responsibilities, I felt like we would accomplish more and have a better chance of reaching our goal. "I know that Kaiser Permanente values compassion, quality care, and collaboration. This accuracy ensures that patient care transitions from one caregiver to the next. I instantly knew what had happened; I had been scammed. Are there shared values that you could also mention? With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I interviewed at Kaiser Permanente (San Francisco, CA) in Mar 2022 Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. ", "I am an avid fan of Google alerts! It's great that you are working on asking for help from a variety of people when needed. I used the facts and not emotions to explain the reason for his delay. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I'm able to effectively communicate by asking questions if I don't understand something or need clarification and also by recapping what I do know or have completed so that everyone is on the same page about the work that has been done. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022, 114 questions and/or answers were updated by Jaymie Payne on March 5th, 2023, Checked for grammar and spelling mistakes by Ryan Brown on March 5th, 2023. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. Each day, I would bring a positive attitude to work, treat patients with compassion, kindness, and professionalism and go out of my way to ensure that they would recommend Kaiser Permanente to all of their friends and family. I am always sure that when at home, my family gets my attention first. I have trained myself to adapt my communication style, so a patient gets what they need. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Kaiser Permanente Interview Questions & Answers I returned to the US just last month and had been actively looking for work the past couple of weeks. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. "On a personal note, I love spending time outdoors; it reenergizes me and relieves stress. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. Interview questions at Kaiser Permanente Scenarios. What strength do you bring to your job? How would you handle a difficult situation in your job? How do you Tell me about yourself, why are you a good fit for the company, tell me more about your work experience, what is good Job related I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Every person I care for has a story. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. Read our Terms of Use for more information. He ended up requesting and receiving a transfer. "As a newer provider to the community, it will be important for me to get out and introduce myself to others. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. The staff wanted to start double-booking patient time slots. Balancing empathy with honesty is key when communicating bad news. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". I was hired to work the cash register, but more shifts than not, I would come in, and we would be very short-staffed. "I believe I could improve on some technical skills including Excel and Word. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. I did some volunteering in the past at a local hospital and worked on a slower-paced administrative wing and also in a fast-paced environment in the kitchen, and I didn't dislike or struggle with either. "During high school, I went on a mission trip to Haiti. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. We wanted to create a resolution with this person. Also, I am organized, bilingual, and I have pharmaceutical knowledge. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. Nice! Discuss how you can thrive in this role, even during the most stressful times. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I believe that, if asked, my colleagues and supervisor would say the same about me. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. I soon found that though each person had their own unique set of experiences, skill sets, and backgrounds, we all shared similar values, and we were supporting the same mission and vision. I greatly value diversity. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Kaiser My documentation is strong, as well. We did that twice a week, and it completely solved our scheduling problem. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Idioma. "I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. I have a kind and outgoing personality. ", "If I could expand my expertise in any medical specialty, I would choose anything within primary care. This question is a little tricky because it's unclear. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. When I would set specific times to attend doctor's appointments and to exercise or visit family, I was more likely to attend those events, which really helped me take time for myself to recharge and refocus. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? When I enjoy what I do it doesn't feel like a chore. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Kaiser Permanente Assessment Test Preparation - 2023 "My first task would be to learn and absorb as much training and information as possible. ", "From a young age, I was raised around a farm and animals are a huge part of my life. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Kaiser Permanente, a large California-based health care I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. I would need to be trained in the new procedures. This is a personal and caring approach. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. To help ensure my work was accurate, I used the writing center coaches to review my work and provide feedback, and I also used online tools like Grammarly to review my papers for editing errors. ", "This is a great question. You've answered well by sharing that you face stressful situations head-on. First, I work in a system, and I respect that. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Finally, end your response by talking about the positive outcome. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. My manager let me know that was a common scheme and that going forward, I should always lay the bill on top of my drawer until I hand the change back; that way, a customer can't say that wasn't the bill they gave me. For getting a job at Kaiser, the following steps need to be considered- Tips ", "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. I was nervous that I was not using the proper equipment during high-exposure risk procedures. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Radiologist: How Rapid Mammogram Results Ease Patient Anxiety ", "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. I have always been great at working behind the scenes with the result being efficiency for others. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. It sounds as though you are highly organized and methodical in your work. "I dislike working in a negative, low morale environment that is plagued with office politics. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". I cope with these emotions by telling myself that it's not my story, it's the patient's story. Kaiser Permanente Interview Questions (2023) | Glassdoor ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. What happens if I pass the test? If you earn a passing score on the required assessments for your position at Kaiser Permanente, you will be invited to participate in either a virtual or in-person interview. I am comfortable speaking in front of large groups, and I've used tools like Microsoft's "present with a coach" to sharpen and refine my speaking skills. I am well organized, pay close attention to detail, and strive to maintain accuracy in all that I do, and I feel those skills would transfer well into this role and help me succeed if given the opportunity. Dress and groom I think the right answer is, 'of course, but not for long!' You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. Kaiser Permanente I truly enjoy working with the public, I understand the core values of Kaiser Permanente, and I look forward to providing an excellent experience for the patient and their families so they continue to return to us for care. Maybe you are a pen and paper person. Apr. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. As well, I am an active participant in my local rotary club. 26California-based health care group Kaiser Permanente announced on Wednesday that it expected to acquire Geisinger Health and develop a new company that would focus on value-based care. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. I am eager to get a great start on my career. If you want to ace your upcoming interview, practice with our topical-based interview question sets. It sounds as though you have exceptional patient service skills! Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I'm personable and outgoing and find it easy to strike up conversations with almost anyone I meet. I take the opportunity to understand others and really try to put myself in their shoes to better understand their perspective of a situation. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. We had a lot of concerns with patients not showing up for appointments when expected. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. The reason was a computer glitz that held the release of his chemotherapy. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. ", "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. I continue to work on this on a daily basis. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? We completed the assignments together and built some conflict resolution skills along the way. ", "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment.